FAQs

About decorative packs

What types of decorative packs can I find on your site?

You will discover a variety of decorative packs designed for different events like Valentine's Day, birthdays, Christmas and Halloween. Each pack is carefully selected to create a unique and memorable atmosphere.

How do I choose the most suitable pack for my event?

We advise you to consider the theme of your event and the atmosphere you want to create. Our detailed product descriptions and images will help you imagine how each pack could enhance your space.

Can I personalize a decorative pack?

Our packs offer customization options. You can check the details on each product page or contact us for specific requests.

What are the prices of the packs?

Our prices vary depending on the type of pack and the elements included. You will find pricing details on each product page to help you make a choice that fits your budget.

About orders

Are there any discounts or promotions?

We occasionally offer promotions and discounts. Subscribe to our newsletter or follow us on social media to stay informed.

How can I be informed of new packs or offers?

Subscribe to our newsletter and follow us on social media to receive updates

How to order ?

To order, choose the pack you want, add it to your cart, then follow the instructions to complete your purchase. It's simple and secure.

What is your delivery policy?

We deliver to several regions with varying delays. Shipping costs are calculated at checkout. You will receive a tracking number for each order.

What payment methods do you accept?

We accept multiple payment methods, including credit/debit cards, PayPal and other secure online payment options.

How do you ensure the security of online transactions?

The security of your information is our top priority. We use advanced encryption technologies to protect your personal data and payment information.

About returns and refunds

What should I do if an item is damaged upon arrival?

If an item arrives damaged, please contact us immediately with photos of the damaged product. We will guide you through the steps for a replacement or refund.

Can I return a product?

If you are not completely satisfied with your purchase, you can return unused products to us in their original packaging within 14 days for a refund.

About customer service and support

How do I get help with my order?

For any questions or problems regarding your order, contact our customer service by email or on social networks. Our contact details are available on our website.